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Diagnose your mobile user experience

Zero Touch Testing

Real devices. Real subscriber conditions. High fidelity.

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ZERO-TOUCH TESTING
100% REAL DEVICES
IPHONE TESTING
ZERO-TOUCH TESTING
ANDROID TESTING
DEVICE-CENTRIC TESTING

MOSAIC AGENTS

The Most Complete Platform for Real-Device UX Testing

Accurately assessing mobile experience requires testing real user scenarios with real devices under real network conditions

100% real devices

Testing at the edge—with real devices—is essential to capture how users actually experience voice, data, and app performance.

100% real devices

Testing at the edge—with real devices—is essential to capture how users actually experience voice, data, and app performance.

Real KPIs for real user scenarios

Measure real user behavior—call quality, message latency, streaming stability, and interactive responsiveness—not just infrastructure statistics.

Actionable diagnostics

Without visibility into the real device experience, AI models and analytics lack the insight needed to optimize service quality.

Actionable diagnostics

Without visibility into the real device experience, AI models and analytics lack the insight needed to optimize service quality.

Real-device precision for all customer scenarios

Run a wide range of tests directly on physical devices, including iPhones.

Zero-touch automation at scale

Fully automated test execution—no manual resets, firmware updates, or SIM swaps—enables large-scale, continuous testing across distributed sites.

Flexible deployment

Supports adaptable form factors, from high-density server blades to full-featured Mosaic devices for advanced testing, that can be deployed on-premises or as TaaS (Testing-as-a-Service).

Flexible deployment

Supports adaptable form factors, from high-density server blades to full-featured Mosaic devices for advanced testing, that can be deployed on-premises or as TaaS (Testing-as-a-Service).

Flexible deployment

Supports adaptable form factors, from high-density server blades to full-featured Mosaic devices for advanced testing, that can be deployed on-premises or as TaaS (Testing-as-a-Service).

Actionable UX Intelligence

Captures rich, device-level KPIs to drive continuous performance optimization and customer experience improvement.

The Mobile User Experience Solution

Mobile Experience transforms device-level KPIs into actionable insights for optimization and AI-driven automation.

Realistic and reliable data

Collected directly from physical devices in live network conditions—no emulation

AI-ready insights

Feeds accurate UX KPIs into analytics platforms to prevent service degradation and optimize performance.

Scalable and sustainable testing

Zero-touch automation reduces operational overhead while enabling continuous testing across locations.

Faster diagnosis and optimization

Comprehensive data makes it easy to identify root causes and monitor improvements over time

The Mobile User Experience Solution

Mobile Experience transforms device-level KPIs into actionable insights for optimization and AI-driven automation.

Realistic and reliable data

Collected directly from physical devices in live network conditions—no emulation

AI-ready insights

Feeds accurate UX KPIs into analytics platforms to prevent service degradation and optimize performance.

Scalable and sustainable testing

Zero-touch automation reduces operational overhead while enabling continuous testing across locations.

Faster diagnosis and optimization

Comprehensive data makes it easy to identify root causes and monitor improvements over time

The Mobile User Experience Solution

Mobile Experience transforms device-level KPIs into actionable insights for optimization and AI-driven automation.

Realistic and reliable data

Collected directly from physical devices in live network conditions—no emulation

AI-ready insights

Feeds accurate UX KPIs into analytics platforms to prevent service degradation and optimize performance.

Scalable and sustainable testing

Zero-touch automation reduces operational overhead while enabling continuous testing across locations.

Faster diagnosis and optimization

Comprehensive data makes it easy to identify root causes and monitor improvements over time

The Mobile User Experience Solution

Mobile Experience transforms device-level KPIs into actionable insights for optimization and AI-driven automation.

Realistic and reliable data

Collected directly from physical devices in live network conditions—no emulation

AI-ready insights

Feeds accurate UX KPIs into analytics platforms to prevent service degradation and optimize performance.

Scalable and sustainable testing

Zero-touch automation reduces operational overhead while enabling continuous testing across locations.

Faster diagnosis and optimization

Comprehensive data makes it easy to identify root causes and monitor improvements over time

The Foundation

Network Health

Measures the actual radio signal strength (dBm or bars) received by mobile devices at specific locations and times.

Signal Availability

Measures the user's ability to successfully register on the network and be granted access to services.

Service Availability

Calculates the number of users with access in a geographic area using predictive coverage models and census data

Covered Users

Monitors the consistency of service access over time to calculate the true accessibility ratio for users.

Service Stability

Detects the frequency and duration of equipment or software failures that directly impact the user experience.

System Stability

The Core

User Experience Domains

Tests real-time multiplayer performance on installed or preloaded gaming apps, ensuring responsiveness in high-demand scenarios.

KPIs: Latency, Jitter, Frame Rate, Asset Download Performance.

Gaming

Evaluates streaming quality for movies and music on platforms like YouTube, Netflix, and Pandora to detect playback issues.

KPIs: Playback Startup Time, Buffering, Bitrate Adaptation, MOS/VMOS Quality.

Video & Audio Streaming

Benchmarks third-party communication apps like Zoom, Teams, and WebEx to ensure stability outside of carrier services.

KPIs: Call Setup Time, Stall Count, End-to-End Latency.

OTT Video Calling

Validates core carrier-grade voice connectivity between users, focusing on the dedicated operator communication channels.

KPIs: Accessibility, Call Setup Time, Drop Rate, MOS Quality Score.

Voice Communication

Tests traditional SMS and MMS message exchange provided directly by mobile network operators.

KPIs: Send/Receive Latency, Delivery Success, Retry Counts.

Core Messaging

Measures page load performance and accessibility across both preloaded and third-party mobile browsers.

KPIs: Time to First Byte, Full-Page Load Time, Accessibility Rate.

Web Browsing